With the most comprehensive capabilities suite specifically designed to satisfy the core hierarchy of business needs, FirsTech is the payment industry’s Partner for Business Success.
To provide our customers with innovative systems, processes and services of the highest quality in the customer payment processing industry.
For decades, FirsTech has served as a partner to our client's success by excelling in the rapid collection of payments through a robust set of service offerings.
FirsTech begins operations as a lockbox processing facility and a department of First National Bank of Decatur
Given the bank’s success and the growing opportunity to expand service offerings, FirsTech is incorporated as a separate subsidiary
After a series of parent company mergers, FirsTech becomes a wholly-owned subsidiary of Busey Bank, traded on the NASDAQ under the call letters BUSE
My Account Solution is launched expanding FirsTech’s product offering into the electronic bill presentment and payment space
FirsTech launches a merchant services program that allows for the offering of credit card processing nationwide
FirsTech welcomes the addition of Humair Ghauri as Chief Product and Technology Officer leading cutting edge product and technology efforts in the Fintech Payments space
FirsTech processes millions of payments and billions of dollars per year for customers nationwide through a suite of capabilities including:
With expansive service operations in southern Illinois and the St. Louis, Missouri, metropolitan area, FirsTech offers total technological and operational redundancy, providing a high level of ongoing support and customer service for clients.
After nearly four decades, FirsTech continues to subscribe to its original philosophy of acting as a partner—rather than a “provider”—as we assist clients in achieving their business objectives. Leveraging the approach of payments anywhere, anytime, the result continues to be a high level of customer satisfaction driven by the clients’ ability to reduce days sales outstanding (DSO) and lower payment processing costs.
Today, as a leader in the introduction of new technology to the market, FirsTech continues to evolve as a partner that provides secure and reliable transaction processing solutions.
FirsTech is a wholly-owned subsidiary of Busey Bank, a nearly $13 billion financial institution headquartered in Champaign, Illinois.
FirsTech is a wholly-owned subsidiary of Busey Bank, a nearly $13 billion financial institution headquartered in Champaign, Illinois.
Accelerated cash receipt resulting in DSO reduction and working capital optimization
Improved operational efficiency through provision of a suite of convenient payment methods, without needing to commit internal resources.
Enhanced customer satisfaction through provision of the customer's desired payment option
Faster response to exception items enabled by improved research capability
Lower payment processing costs
Increased efficiency and reduced integration costs - thru FirsTech's one link, one file exchange!
We have developed solutions for many different industries. Security and Advanced Technology are the pillars of FirsTech and the foundation you and your organization can count on.
President, FirsTech | EVP Technology, Busey Bank
Humair Ghauri joined FirsTech and Busey in 2020 where he led the organization’s Products & Technology efforts. In 2023 Humair moved into the role of President, FirsTech | EVP Technology, Busey Bank. He is a proven executive leader with 20-plus years of experience building and leading high-growth product and technology organizations. Humair’s tenure includes working with CareerBuilder, ADP, Skillsoft and Oracle. As a technology innovator, Humair takes a partnership approach to strategic growth. Humair earned a Master of Science in Networking and Telecommunications from Pace University in New York. He also holds a Bachelor of Business Administration in Computer Information Systems from Baruch College in New York and a Bachelor of Arts in Economics & Statistics from Bahauddin Zakariya University in Pakistan.
Vice President & Director of Technology Operations
Nick Zotti is Vice President & Director of Technology Operations. In 2002 Nick joined TheBANK of Edwardsville—now Busey Bank—as Vice President of Information Systems. He remained in that position until 2019 when he joined FirsTech’s team. In his current role, Nick is tasked with leading FirsTech’s multi-layered technology infrastructure, including strategy, architecture, operations and security. Combined, the systems drive the innovative payment business—as well as the current and next-generation cloud platform.
Vice President of Operations
Colleen Grant is FirsTech’s Vice President of Operations. Since joining FirsTech, Colleen has been part of the organization’s Operations team, leading the group to provide essential services to clients. Her department includes Lockbox processing and transaction payment research and adjustments. Her team also provides client service/phone support for the Walk-In Agent Network—providing accurate and timely resolutions, along with the delivery of vital services, to our clients.
Vice President & Director of Enterprise Sales
Christen McLeod is Vice President, and Director of Enterprise Sales at FirsTech, Inc. As Business Development Officer, Christen’s role is multi-faceted. She is primarily responsible for developing, maintaining and growing FirsTech’s portfolio of business, along with developing client service strategies, participating in contract negotiations and growing client initiatives. As the daily point of contact for FirsTech’s enterprise client base, she leads initiatives and strategies through to implementation, while also developing new business opportunities and offering cutting-edge technology solutions in payments and financial services.
Vice President of Product
Robert Malony is Vice President of Product at FirsTech, Inc. where he oversees roadmap planning, prioritization, and overall delivery of FirsTech’s products and services, with a focus on payment processing through our existing and future offerings. Robert joined FirsTech in 2020, bringing over 12 years of experience as a Product Leadership and User Experience advocate, spending time as a product innovator with Amazon, CareerBuilder, and SumTotal Systems, with a focus on driving and delivering B2B and B2C SaaS offerings that are intuitive and enduring. Robert earned a Master of Science in Human Factors and Systems from Embry-Riddle Aeronautical University in Daytona Beach, Florida. He also holds a Bachelor of Science in Psychology and a Certification in Computer Science and IT.
Vice President of Software Services
With over two decades of experience in the payment processing and financial industry space, Bridget Good is a skilled technology executive currently serving as the Vice President of Software Services at FirsTech Inc. As the leader of FirsTech’s client support team, her focus is on achieving customer support excellence while utilizing her extensive business and industry knowledge to advance the development of next-generation solutions.
