• Online Bill Presentment  - enables invoices to be delivered electronically -giving the customer access to their bill wherever they are and allowing print and mail costs to be eliminated. Access to previous month's statements enables the customer to ensure correct application of payments reducing calls to customer service.
  • IVR and Online Bill Payment - enables your customers to have a self-service system with full functionality to make payments from multiple payment accounts enhancing their level of convenience and satisfaction and accelerating your cash receipt and risk of disconnect.  
  • Mobile Bill Payment - the most advanced and cutting edge option that is being adopted within Healthcare today. This feature further enhances the convenience factor and allows for 'on the go' payments for all customers with hectic lifestyles or for heavy travelers. Notification reminders are sent via text message, and with just a couple of replies the payment is made. As with all of FirsTech payment solutions, Real Time Payment Posting enables you to monitor your payments throughout the course of any given business day.
  • Direct Debit Auto Pay - for those customers who don't even want to have to click a button, this solution allows the account the customer selects for payment to be automatically debited on an agreed to date each month.
  • Customer Service Payments - enables your Customer Service Representatives (CSRs) to receive a call from a customer requesting to make a payment, access the customer's account and accept a payment on the customer's behalf. 
  • Lockbox - provides the ultimate in check remittance security with Check 21 imaging and storage. The expedient processing of traditional paper payments includes next day deposit and a robust posting file, streamlining the account reconciliation process.
  • Electronic Payment Consolidation - enables the consolidation of disparate methods of accepting payments, including in-house and third party collection agencies.  Payment streams from multiple sources are consolidated into a single deposit and single remittance file providing one interface into your AR system as well as a single source for visibility into all payment activity.

Safety and security is at top of mind for all of our Healthcare Clients. With FirsTech's spotless record in achieving compliance standards, our suite of payment capabilities satisfies not only that concern but addresses a number of other key business challenges. Clients experience reduced DSO and elimination of cumbersome manually intensive paper statements. 

Benefits include immense process efficiencies, as well as enhanced customer satisfaction and loyalty.

With over 27 years in the payments processing industry, FirsTech offers our Clients the confidence that the best practices in the Healthcare industry are going to be adhered to in deploying the platform.

This combined with an impeccable security history of meeting and exceeding all Standards for Attestation Engagements No. 16, ensures our Healthcare Clients that FirsTech will provide them with the same level of service and assurance as they offer to their patients.