Customers who like to have the convenience of paying anytime, anywhere with a payment option that appeals to them leads to enhanced customer loyalty.
Request a Demo
FirsTech has implemented a state-of-the-art automated telephone system that offers an Interactive Voice Response (IVR) solution. IVR can be used as a stand alone system or as an extension of our other capabilities.
The system not only handles inbound customer calls but performs outbound automated calls. With custom scripts and options available, each solution is built to your specifications.
Increase your customer loyalty with FirsTech’s convenient IVR solution—and give your customers the option of paying from wherever they are.
If your customers prefer to speak with someone to verify their payments, FirsTech offers you a way to allow customer service representatives (CSRs) to accept payments.
FirsTech's live representative payments solution is an easy-to-use system enabling CSRs to accept eChecks or credit card payments over the phone. To process a payment, the CSR enters the payer's billing account information and their bank or credit card information. Authorization is obtained from the payer and the payment is processed. Best of all—there is no software to purchase or install and no licensing fees to pay.
A payments experience people love to talk about
“The employees of Firstech are friendly and always respond quickly and efficiently. I am very pleased with the excellent customer service they provide.”
“MLGW’s relationship with Firstech has been a rewarding partnership in delivering additional payment options for our valued customers.”
“Through the years, the responsiveness of the FirsTech team has helped maintain a partnership, rather than just a vendor/client relationship. The ease of doing business with that team pairs very well with Afni’s philosophy and approach to working with others, and it continues to build our confidence in the relationship.”
“Partnering with FirsTech has provided us reliable payment solutions to better serve our member credit unions. Their team is dedicated to providing remarkable service and support.”
“FirsTech is reliable, responsive and helps us solve problems, as if they were part of CCI. Recently, we had a call to discuss an issue and while the CCI team had been brainstorming solutions, it was FirsTech that had the ultimate solution.”
